No feedback

I was involved in an accident 05 of February. After numerous phone calls and emails, after I provided all the docs as requested. My last call dated yesterday (5|04|2016) I was told the final offer has been ready to sign off and it would'be been emailed on Monday. This is now after days of following up on phone calls and emails from my side (no feedback) only empty 'promises' every time. It's Wednesday already, I have not received my offer to date. This is such an inconvenience, I was not at fault and I'm sure the other party''s vehicle has been fixed already. After 4 or 5 emails, I'm still not receiving any response. It's such a small claim. I have been very patient for a very long time now. All I'm asking is to have my car repaired, that was not even my fault. I could have been a potential client. But after this long wait....and no feedback...