1 reviews | Active since Dec 2010
No Customer Service from Mutual & Federal Insurance
I requested a letter from Mutual & Federal Insurance stating I can claim the Excess paid for the damage to my car from the person whom knocked into me in a motor vehicle accident. It has been almost month and half and no one has bother to help me. When I asked if they will help recover the monies, they said it has to be done by me and not them. My attorney needs a letter confirm I can claim the access paid.
My broker has tried to be helpfully and he too does not get a reply. Whom can help????
Dear Vicky
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Dear Vicky
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Dear Vicky Sewlochan
Response to your complaint
Reference number: ***
Claim number: ***
Thank you for your email, we have investigated your complaint, please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. We are honoring the policy conditions by attempting a recovery of the damages as well as the excess which you paid.
The Third Party is uninsured and the claim is dealt with by attorneys, You may contact Mary-Ann Jordan on *** for further info.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Abdul Methar
Dear Vicky Sewlochan
Response to your complaint
Reference number: ***
Claim number: ***
Thank you for your email, we have investigated your complaint, please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. We are honoring the policy conditions by attempting a recovery of the damages as well as the excess which you paid.
The Third Party is uninsured and the claim is dealt with by attorneys, You may contact Mary-Ann Jordan on *** for further info.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Abdul Methar