PT
Peter T

1 reviews | Active since Dec 2018

11 Dec 2018, 15:22

No customer care at Old Mutual Insure

OMI is reluctant to resolve my complaint that i have lodged. There assessors took short cuts wanting to repair my Jeep Grand Cherokee SRT with secondhand parts which did not fit. Eventually they had to order a new part which will take weeks to arrive in the country leaving me stranded without a car for the holidays. They offer me a lousy R2400-00 for car hire. This problem is a result of their ill customer management, resulting that my car is not available for my use for at least six weeks.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply24 Dec 2018, 11:23
Official
Dear Sir 

We apologize for the inconvenience caused, we confirm that your complaint has been resolved.

Regards