Hellopeter
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peetventer P

1 reviews | Active since Aug 2016

04 Feb 2022, 11:05

NO Communication skills AT ALL, WORST experience for a claim ever!

I have registered a claim with ominsure on 25/01/2022 at 10:25am. The following day 26/01/2022 I received an email to inform me that Faith Mangena has been assigned to handle the claim and that Doctor Mabasa is her manager. I tried calling Faith at 12h54 but she was busy so I left a message with a colleague requesting a callback. She call me back 15h00 and requested Photos of the damaged good and a list. That I send through the following morning as she requested. So since 27/01/2022 I have not heard ANYTHING back from them. I have send emails to Faith and to her manager Doctor just to request feedback from them. I just want to know did they receive everything, is it all in order, are they still busy with the claim, is it rejected, JUST ANY TYPE OF FEEDBACK!!! But no one is getting back to me at all and I think that is pathetic!!! Worst service for a claim ever!!! NO correspondence received at all!!!

0
Replies (2)
Old Mutual Insure
Old Mutual Insure's reply04 Feb 2022, 12:13
Official
 
Dear Peet 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. 
  
We look forward to resolving this matter in a manner that you will find satisfactory. 
 
Yours sincerely 
Consultant: Complaints Claims | People & Brand 

pP
peetventer P's update04 Feb 2022, 13:45
Reviewer Update
I received a call from the complaints department and they quickly resolved the matter and I received email correspondence also to confirm that they are now busy resolving the issue and they are busy finalizing my claim and loading the payout for approval. Thank you complaints department and Ntokozo Blessing for your response. I hope I never have to work with Faith Mangena or Doctor Mabasa again.