NO COMMUNICATION OR FEEDBACK ON CLAIM SUBMITTED MORE THAT 3 WEEKS AGO!!!

I am completely and immensely disappointed in OLD MUTUAL INSURE!!! I called to submit a claim in the 17th of OCTOBER 2022. The Assessment company contacted me the following day requesting me to send through pictures of the vehicle. I did exactly that. Since then I have NOT RECEIVED ANY communication from the insurance except lousy sms's that tell me who is busy with the claim. It is TODAY 3 WEEKS LATER, 9 NOVEMBER 2022 and since the 31/10 i received and email telling me that DLEKONE AND KSAMUELS are handluing my claim. I HAVE BEEN CALLING EVERY SINGLE WEEK TO ATLEAST GET AN UPDATE ON WHAT IS GOING ON. I have even spoken to a team manager who PROMISED TO CONTACT ME BACK FOR AN UPDATE 2 WEEKS BACK BUT has not done so! Unless I CALL , no communication is receved. Last I called i was told by the call center agent that KSAMUELS says he will call me back! I see this as VERY UNPROFFESSIONAL because if I had not been calling I WOULDNT KNOW WHAT IS GOING ON, WELL NOT THAT I DO NOW!! Its the level of ignorance on the insurance that has had me feeling disgusted and regret taking out this insurance. Its true what they say, settling for less can mean problems, this insuance was the cheapest out of my qoutes and now i get why, the incompetence, inconsistency and unproffessionalism explains it all. I am expecting to get a call back from SOMEONE, ANYBODY, WHOEVER TO GET ME UPDATED ON WHAT IS GOING ON WITH THIS CLAIM. All i want to know is wether you will pay or not!