CP
Charissa P

1 reviews | Active since May 2024

24 May 2024, 14:43

NIKKI POLLAK REVIEW

I am writing to express my satisfaction with the service provided by your insurance agent, Nikki Pollak . Throughout the process of acquiring quotes, Nikki exhibited a remarkable level of professionalism, friendliness, and knowledge. From the moment I contacted your office, Nikki was prompt in her responses. She took the time to patiently explain various insurance terms and coverage options, ensuring that I fully comprehended the details. Her ability to convey complex information clearly and concisely made the entire experience much more accessible and manageable. Nikki was friendly and approachable. It can be intimidating to navigate the world of insurance, but her welcoming attitude immediately put me at ease. She patiently addressed all my questions and concerns, demonstrating a genuine commitment to customer satisfaction., I am so impressed with Nikki that I will recommend her to our brokers who may need an OMI quotation in the future . Her professionalism and dedication have left a lasting positive impression. Thank you.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply24 May 2024, 14:45
Official
Dear Charissa 
 
Thank you for the wonderful compliment, we will pass this on to the relevant department and individual.
  
Warm Regards 
 
Assessor: Complaints & Continuous Improvement