JP
Juliette P
1 reviews | Active since Apr 2013
21 Sept 2020, 10:38
Nightmare
We had our parked car bumped while we were taking a walk (Knysna). We handed in 2 quotes from local panelbeaters. It took 2 months to get a response. We are driving with this broken car for all that time. OMI got a panelbeater in CLAREMONT to give a lower quote (by R2280) They are now offering to pay out the lesser amount if I sign a discharge. I am not willing to pay for the excess, but they are not even offering to get it from their client. I have written many, many emails but am getting no joy. Either sign for a lesser amount or don't have your car fixed
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Replies (1)Old Mutual Insure's replyOfficial
21 Sept 2020, 11:07Dear Juliette
Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply21 Sept 2020, 11:07
Official
Dear Juliette
Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand
