LH
Louie H
1 reviews | Active since Jan 2010
18 Jun 2024, 16:57
NEVER AGAIN OM Insure.
My first ever vehicle claim at the age of 65 was the worst experience of my life. It took almost 3 months to solve what should have been minor damage. Had to keep asking what the progress of my claim was. My car was broken into and my daughter attacked while she was in the car. Damage to the vehicle was less than R20k. I drove my car for 3 months without a rear-view mirrror. I also have 4 separate claims on my record for this one incident messing up my claims history big time. NEVER again.
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Old Mutual Insure's replyOfficial
19 Jun 2024, 09:10Dear Louie Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply19 Jun 2024, 09:10
Official
Dear Louie Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement