Nearly 2 months with no solution

I was involved in an accident with a Mutual and Federal client on the 15th of March, the claiming process started immediately after. Its now May and my car is still not fixed. By the 15th of April I had given them all the documentation they requested, I was told Edmund Swartz was handling my case. The only time I heard from him was when I called him, after 2 days of trying he answered and promised to get back to my by the end of the day, he didnt, that was almost 2 weeks ago. Imagine if my car was undrivable, even 30day car hire would be exhausted.<br> <br> Mutal & Federals service has been atrocious, I guess they're not so eager to hear from you when its time to claim.