AS
Ancilla S
1 reviews | Active since Mar 2011
23 Feb 2024, 13:56
Mysterious refusal
I would love to know why they won't authorize my household insurance as I've been flagged as high risk. Why would that be?
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Old Mutual Insure's replyOfficial
26 Feb 2024, 09:26Dear Ancilla Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement
Old Mutual Insure's reply26 Feb 2024, 09:26
Official
Dear Ancilla Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement