My experience of Mutual & Federal Cpt office very disappointing,bordering on *****

<p>8 August : Contact established with Shaun Basset,very heklpful and quick.Received e-mail later that day to fill in documentation as well as attach other required copies of ID's etc.and mail bac.</p> <p>6 September: All requested Docs submitted on this date.Including 2 quotes as requested,</p> <p>12 September-18 November : Sent e-mail again today,after attempting landline,was again informed by a colleague that she regretably not available.Numerous phone calls (10+) made to 021- ********** in this period,fruitless.Line either engaged or person assigned to my claim not available,or on roadshow.Did have success once in speaking with her,she sounded as surprised as myself at this rare occasion.Was sadly brief,and I quote verbatim the conclusion of our conversation :"...oh no,there is something very wrong here,let me get back to you"...well that at least did make me smile momentarily in resignation..as it dawned on me that the orginization or at least one division within the company that I am dealing with is fundamentally incapable of processing my claim or communicating with me in any way.</p> <p> </p> <p>I have up to date not been called once by any employee of Mutual & Federal nor received any correspondence since the initial mail from Shaun Basset 8 October and 1 auto response 10 October (just confirming that my mail has been received and a reference number ********** )</p> <p> </p> <p>I so badly hope that someone in charge or within their social media monitoring can help..I beg thee...Nay I plee!!</p> <p> </p> <p>:-) </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>