My Disappointing Encounter with Old Mutual Insure

Patience has finally worn thin with Old Mutual Insure. Six weeks ago, I found myself at the receiving end of a rear-end collision—an ordeal unpleasant enough on its own. Yet, the aftermath of dealing with a car accident has been exacerbated a hundredfold by the sheer negligence and incompetence displayed by Old Mutual as my insurer. Not only was the assessment of my vehicle botched, but the entire process crawled at a snail's pace. The appointed assessor failed to conduct the necessary due diligence, neglecting to verify the existence of a motor plan and warranty, which, unbeknownst to me, resulted in its voidance, unless it passes QC at the manufacturer, which thus far it hasn’t— a fact that only came to light after contradictory information was relayed to me. Despite my efforts to clarify the matter by consulting both the terms and conditions of the motor plan and directly contacting the manufacturer, Old Mutual's missteps have left me in a perilous situation. Prior to the accident, I had been in the midst of valuing my car for sale. Now, with the motor plan in an invalidated state, the value of my vehicle is in jeopardy. Not only am I faced with the prospect of my car being devalued due to subpar repairs by the panelbeaters, but I stand to lose the very feature that made my car desirable to prospective buyers. Throughout this entire debacle, Old Mutual Insure has offered nothing in the way of assistance to alleviate the burdens imposed upon me. No courtesy car to ease the inconvenience of being without transportation, no offer to cover the costs of the excess, and worst of all, no semblance of a concrete timeline regarding the resolution of these issues. Their lack of consideration for their customers is nothing short of appalling. For anyone who values their vehicle and expects to be treated with a modicum of respect and care by their insurer, I implore you to look elsewhere. Old Mutual's cavalier attitude and disregard for customer satisfaction make them a company best avoided at all costs.