LK
Lehlohonolo K

1 reviews | Active since Jan 2019

28 Dec 2023, 09:21

MVIA

We have a big problem with your MVIA department

They are so disorganised,

I have been waiting for a vehicle repair claim to be paid for 3 weeks now , I am sitting at the workshop and no1 that I call knows weather it will be paid or not

I have called through for 3 weeks and non of the departments are willing to engage with eachother to get the matter resolved

I was told that there are no mangers available since it’s December

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply28 Dec 2023, 09:57
Official
Dear Lehlohonolo 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 

Yours sincerely 
Assessor: Complaints & Continuous Improvement