LK
Lehlohonolo K
1 reviews | Active since Jan 2019
28 Dec 2023, 09:21
MVIA
We have a big problem with your MVIA department
They are so disorganised,
I have been waiting for a vehicle repair claim to be paid for 3 weeks now , I am sitting at the workshop and no1 that I call knows weather it will be paid or not
I have called through for 3 weeks and non of the departments are willing to engage with eachother to get the matter resolved
I was told that there are no mangers available since it’s December
Helpful (0)
Replies (1)0
Replies (1)Old Mutual Insure's replyOfficial
28 Dec 2023, 09:57Dear Lehlohonolo
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply28 Dec 2023, 09:57
Official
Dear Lehlohonolo
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
Yours sincerely
Assessor: Complaints & Continuous Improvement
