MS
Malebo S
1 reviews | Active since Apr 2019
25 Jan 2021, 13:12
Mutual & Federal useless phone lines
Your lines are horrible. I'll get hold of a consultant, get tranferred and when I think I'll be helped, NOTHING. The line either goes dead or makes a weird sound. Then I have to call again! Please fix your lines
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Replies (1)
Old Mutual Insure's replyOfficial
25 Jan 2021, 13:28Dear Malebo
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply25 Jan 2021, 13:28
Official
Dear Malebo
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand