nN
nadia N
1 reviews | Active since May 2015
22 Jun 2015, 10:08
MUTUAL & FEDERAL PATHETIC
Claim number: *** I have send through my Settlement agreement on the 5th June it took Mutual and Federal 5 working days to allocate the agreement to the correct person, I have also send it to Genevieve Ferris she dis absolutely nothing about it. Now she is claiming it takes 10 working days from date received which apparently was the 11th June, Really this is pathetic, I cannot believe that a Big Company like Mutual and Federal is so ***********!! Pathetic !!! I am penalized for this bad service!! (I did complaint before they still did not even get back to me yet! )
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Old Mutual Insure's replyOfficial
22 Jun 2015, 10:17Hello nadia.naude,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Old Mutual Insure's reply22 Jun 2015, 10:17
Official
Hello nadia.naude,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience