JB
Jan B

1 reviews | Active since Nov 2013

13 Apr 2015, 11:38

Mutual & Federal incompetance...

Refilwe sent me an email stating that the policy will expire shortly if no payment is received. I immediately enquired as to which police he/she referred to, and contacted my broker. <br> My broker advised me to amend the policy as circumstances have changed. A new amount on this policy was then quoted, and I paid M&amp

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply13 Apr 2015, 11:40
Official
Hello Janvrystaat,

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Mutual and Federal Customer Experience