NO
Nicolene O
1 reviews | Active since Sept 2015
03 Mar 2016, 12:01
Mutual & Federal has TERRIBLE service
About a month ago my car keys were locked in my car i phoned the call center after calling someone out to help me the call center promised me that i will have a no hassle claim back as soon as i send them the invoice. I have done this on the 03.02.2016 on the 08.02.2016 Ntobeko Mthembu emailed me back and asked for my ID number i sent that back on the same time. Since then i have had no response except for 1 person who phoned to find out if i was paid. This is extremely frustrating and bad service i am seriously considering to cancel my insurance as this is not the first time ive had bad service from M&F
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual Insure's replyOfficial
03 Mar 2016, 12:18Hello ockersen,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Old Mutual Insure's reply03 Mar 2016, 12:18
Official
Hello ockersen,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience