Mutual & Federal deplorable customer service

After I reported on Hellopeter this companys non existent customer service (no response to 12 emails and phone calls over 3 weeks ) concerning a claim they rejected for R63000 before I saw the policy covered the claim, they rep**** on here asking for details to trace my case. I rep**** to them on Apr 7 and HAVE HAD NO FURTHER RESPONSE FROM THEM FOR ANOTHER WEEK. That's 4 weeks with no single reply to phone calls and emails. Is that evidence of good customer management that you want to receive ? If youre thinking of taking a policy with them just consider what youle get if you try to make a claim! .See complaint on here today from another customer. Its clear they have no quality management capable of monitoring their incoming customer calls. Find a company that does is my advice! !