MUTUAL & FEDERAL - 3rd PARTY CLAIM - NO SERVICE/UNPROFESSIONAL

<p>We also have similar problems with Mutual & Federal! We are the 3rd party and their client drove into our parked vehicle while we where not even present. It happened the 16 August 2016 already, after numerous phone calls, emails, communication from OUR side to the guilty party (MF's client) and the broker, Primak Garrun - Jan Potgieter - Belliville and also Mutual & Federal - We received a claim number from them 2/9/2016. After which we have not heard a word again. Then the chasing began again ........... phoning, emailing, etc. On 14/9/2016 the assessor from MF, Mr Brendin Hendricks came out to assess our vehicle - the rudest, most unprofessional person in a position delivering service to client for a company i've ever met. Telling me or 2012 vehicle is out of guarantee they will fit it with PIRATE parts only, secondly WE damaged the tailgate after the accident, thirdly the tailight was damaged already before the accident happened, ETC, ETC No feedback whatsoever from MF again ...... Today 19/9/2016 we got the most unprofessional, unrealistic email from their claim negotiater: liabilities department. With reference to communicating with the registered panelbeaters that gave us qoutes to fix the vehicle and in writing told us they cannot proceed for that unrealistic value, we liased with the claims negotiater via email, quoting their unprofessional, pathetic feedback forwarded to us:<br />WOP-ASSESS & AGREE ONLY FOR R***xx . REPAIRS NOT AUTHORISED-THIRD PARTY CLAIM. VEHICLE IS OUT OF WARRANTY-ALTERNATE REAR BUMPER TO BE USED AVAILABLE FROM CAPE PAINT & PANEL. REAR BUMPER COMES COMPLETE WITH BUMPER MOULDINGS FROM SUPPLIERS (MICHAEL CAPE PAINT) RR TAILIGHT SCRATCH ON LENS NOT ACCIDENT DAMAGE AS THE SHAPE OF TAILLIGHT PANEL HAS NOT EVEN BEEN DISTORTED. ONLY PAINTWORK DAMAGED BELOW RR TAILLIGHT ON PANEL.THIS AUDATEX WAS RUN AS PER SLA WITH OUR REPAIRERS AND AS WHAT WE WOULD HAVE PAID FOR THIS REPAIRS. VEHICLE IA ALREADY FITTED WITH AN ALTERNATE REAR BUMPER & TAILGATE HAS SUSTAINED DAMAGE AS A RESULT OF BEING OPENED.NOTIFIED THIRD PARTY.<br /> <br />NB - WOP-ASSESS & AGREE ONLY FOR R***x . REPAIRS NOT AUTHORISED-THIRD PARTY CLAIM.</p> <p>What on earth do we have to do to get service and our vehicle properly fixed with such pathetic non-existant service provider!! And then they claim in public and all over the world their company motto to be, I qoute from Mutual & Federal's website online:<br />We pride ourselves on highly efficient, helpful & professional client service<br />Receive a call back in minutes.<br />Over 300 000 satisfied customers.</p> <p>This must be a joke!</p>