RJ
Rolf J

1 reviews | Active since Dec 2020

07 Dec 2020, 13:59

MUTUAL & FEDERAL

I suffered a loss by means of a severe thunderstorm which occurred on the 03/11/2020. The assessor Graham Jooste indicated that the property was in immaculate condition and he could clearly see the damaged caused. He also stipulated that he would add "the paint" to the repairs company's quotation as I should not supply the paint personally. I then received a settlement amount from the insurer 75% less of the claim or the repairs company quotation, claiming no maintenance carried out but the roof was maintained in August 2020 If you are with Mutual & Federal WATCH OUT! they look for any excuse not to pay out claims. I have subsequently moved my entire business and personal portfolio that do not make use of NETWORK CLAIMS ASSESSOR GROUP a company assisting large insurers to save money and ***** clients.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply07 Dec 2020, 14:14
Official
Dear Rolf Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
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