DM
Dane M

1 reviews | Active since Nov 2020

12 Jan 2021, 18:01

Mutual and federal wow you amazed me pathetic company

This is against insurance law 2months i had to pay for a vehicle that was written off No refunds 2months i was kept on a leash for a decision that was made in two days The problem is that you can give poor service but efficiently but you cant give poor service and delay you client Other clients must know never to insure with mutual and federal they take their premiums immediately but after pushing them they made me go without a car december made me stress just to give me a pathetic answer rejection my claim saying i contravened the contract for behavior and driving above speed limit Absolute no consideration of what happened to me and the reason i collided Mutual and federal My excuse was not valid enough according to insurers as to why i fled away after being attempted for hijack

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply13 Jan 2021, 09:13
Official
 
Dear Dane 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory. 
 
Yours sincerely 
 
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