TM
TM M

1 reviews | Active since Feb 2022

31 Aug 2022, 11:02

Mutual and federal risk financing vehicle warranty- do not take!

Doesn't even deserve 1 star....Motorplan direct sells you the highest vehicle maintenance warranty plan, underwritten by Mutual and federal risk financing underwriters, for high end vehicles, you think you are completely covered if something happens, however claims are rejected based on stupid excuses. They requested a refurbished part for my vehicle, when the dealership said there is no refurbished part available, they rejected the claim. So, be careful they want to take the highest premium from you however reject claims is used parts cannot be provided. Furthermore MVIA who handles their claims are completely useless, take hours to answer call, and have no clue about vehicles at all. Stay away from this company.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply31 Aug 2022, 14:16
Official
Dear TM
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
  
We look forward to resolving this matter in a manner that you will find satisfactory.
 
Yours sincerely
Assessor: Complaints & Continuous Improvement