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Owen L

1 reviews | Active since Dec 2018

19 Oct 2021, 19:13

Mutual and Federal Risk Finance make COVID claims near imposible .

To All Insurance Professionals :These are the mob that ruin the Industry reputation: MFRF and ONE INSURANCE After MFRF and Old Mutual sprouting forth about how well they have treated business clients affected by COVID, have a look at this for trying to deter clients from seeing their claim through : THEY REQUIRE - The lease agreement between Earthfire & NCP( Landlord) - All invoices and statements of account relating to the period 1 March 2019 to 28 Feb 2021. - The annual financial statements of NCP ( landlord)for the years ended 28 Feb 2019 to 28 Feb 2021. - Earthfire’s tax returns and assessments for the years ended 28 Feb 2019 to 28 Feb 2021. - The loan agreement between Earthfire & NCP (R****) - The loan agreement between Earthfire 7 FNB - the property loan R803 159.

Point 3 - Savings in respect of salaries and wages

- All correspondence between Earthfire and SARS regarding the deferment of PAYE. My understanding is that SARS did have a scheme to defer PAYE - see attached SARS communication. - All correspondence with each and every employee regarding the agreement to pay salaries at a later stage. Who has heard of a landlord having to hand over their AFS and Bank Credit Agreement to their tenant . The loss adjuster is secret and we are not allowed access to him/her so we cant debate the issue , What is MFRF hiding ?Since when has an auditor called for ALL invoices and statements for a year --- to prove WHAT . Its very professional ( sarcasim) for an insurer to accuse the accountant of issuing false AFS . Amounts to defamation I think.As far a PAYE goes , they fall badly short of IQ here . The executive of ONE Insurance being Jon-Marc Loureiro and MFRF 'Unathi Ntengo' <Unathi.Ntengo are the ones in charge of this deceptive behaviour

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Replies (2)
Old Mutual Insure
Old Mutual Insure's reply20 Oct 2021, 09:30
Official
Dear  Owen 

Complaint about service 
 
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory. 
 
Yours sincerely 
 
Consultant: Complaints Claims | People & Brand 
 
OL
Owen L's update22 Oct 2021, 16:36
Reviewer Update
Well following my review of Old Mutual, MFRF and Old Mutual Insure where I stated a whole list of the most ridiculous requirements for a Business Interruption COVID claim , I stated that after we insisted on an independent loss adjuster as used by the industry in general we were told that they had appointed one but we were not allowed to contact him directly .
The reason why as I have since discovered is that they have employed a forensic accountant to attend to a relatively simple BI claim . HOW DESPERATE ARE THEY TO DODGE THIS CLAIM that both NTENGO and LOUREIRO LIE TO ME .Then they ask me to be respectful. After 18months of putting up with disgusting behavior how does one stay respectful. Not even the complicated cases that went to court had a forensic accountant in their defense team . I found 1 reference to the forensic chap on safflii and that when his report was not handed to the court .