Mutual and federal POOR SERVICE

<p>On the 9th of June 2016 I sent all the relevant documentation, except the letter from the Third party insurance, on behalf of Mr Maurice Kenny who is the thrid party submitting a claim against TGI for an accident that happened on the 4th of March 2016.</p> <p>References used: Email ********** 6 - claim ********** 85 - client TGI - Policy ********** 49</p> <p> </p> <p>On the email sent i asked the mutual & federal contact person, Nawaal Seif Bin Mubarak, to give me confirmation that all the documentation was received and all is in order. I received no reply.</p> <p> </p> <p>On the 13th June, I sent a letter from the third party's insurance that was outstanding and again i asked for confirmation. I received no reply.</p> <p> </p> <p>On the 20th of June 2016 I sent an email again, asking for assistance and confirmation. And still no reply. I tried contacting on several occasions during the day, but there was no answer on the landline.</p> <p> </p> <p>On the 21st of June 2016 i sent an email to TGI's Broker, Southern Union. The broker assistant that I sent an email to is Bella Rathaha. I asked for assistance in the abovementioned matter and asked if she could try and get feedback from Mutual & Federal. I received no reply from her either. </p> <p> </p> <p>On the 22nd of June i resent the email and still no reply.</p> <p> </p> <p>It is rediculous, as the accident happened over three months ago and the third party's vehicle has still not been repaired????</p> <p> </p> <p>No impressed at all with the services provided to us.</p> <p> </p>