mm
marco.ashford.za marco.ashford.za
1 reviews | Active since May 2016
03 Mar 2021, 11:02
Mutual and Federal not paying legitimate third party claim
Mutual and Federal is withholding payment of a third party claim to a Miway client. The driver of the vehicle you ensure crossed a 4 way stop out of turn and you have been stalling for a year now. Don't be an ********* insurance company. Pay up!! You are contributing to ********* business behaviour if you don't. The driver admitted his guilt and the Miway driver did nothing wrong. Miway claim ref C***
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Old Mutual Insure's replyOfficial
03 Mar 2021, 13:25Dear Marco
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply03 Mar 2021, 13:25
Official
Dear Marco
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand