Mutual and federal motorvaps worst ****/***** policies

Michael C

6 reviews | Active since Jun 2019

05 Oct 2021, 10:21 Motorvaps Mutual and federal worst ******** and ***** Claim - PAR**********80 Im running into trouble with the vaps mutual and federal warranty. About a month ago our range rover evogue engine seized and our service provider being Landrover Port Elizabeth diagnosed piston and pully failure.However when the assessor from motorvaps went to investigate he said that the engine failure was caused by a faulty fuel injector deep in the engine, this after they dismantled the whole engine.Now the repairer being Landrover is fighting with the assessor as to who is right and wrong with their assessment but myself the client must suffer.So now they only want cover for the amount of the fuel injector part.We are on the graphite 3 ,top up plan that's supposed to cover up to R150k. Even the service provider says that we could not have foreseen this problem but all I'm getting from motorvaps is everyday fine prints not to pay the claim.I dont know what to do anymore as I thought they would cover but apparently they sold us the policy under false pretenses .To make matters worse,the car drove to the repairer but now it must be towed home because they refuse to honour the claim . **********