Mutual and Federal is slooow

I cancelled the insurance for our company in December 2015 already. After talking to my broker and he forwarding the message and emails onto Shaun Morris they realised that we had two policies and only the one was cancelled. I requested the refund and bankfees seeing as the account was inactive and the debit order went offf and we got charged bank fees for not having enough money in the account for the debit order to go off. I was told to be patient because they are sorting the refund out. MANY emails later and still no response to whether the refund was made or not, I have no choice but to come on Hello Peter to hopefully get a response out of someone and get this sorted out.