ML
Mahlatde L

1 reviews | Active since Dec 2020

01 Dec 2020, 19:14

Mutual and Federal Insurance

I had a good relationship with Mutual and federal until i got involved in an accident last year in March, where a taxi hit me on the passenger side. My car was damaged and popped out the curtain airbag, damages were estimated around 375k. Suddenly the quote got reduced to 330k, the value by then was the same as the 1st quote. I believed that the car was a write off, which the insurer decided to repair the vehicle. I went to the ombudsman, stating my case which dragged for 3 months plus. The ombudsman decided that the insurance had every right to repair or to write off any vehicle involved in an accident. After receiving my car, I got hit again from behind with minor repairs. Mutual and federal saw a gap to pin me, they then gave me notice to look for another insurer. It was very hard and expensive finding one, because they listed me and most insurances are ovoiding me and others ask ridiculous premiums. I need help on this matter so revoke their decision or they must replace my car.

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply02 Dec 2020, 09:07
Official
 
Dear Mahlatde Lekalakala 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory. 
 
Yours sincerely 
 
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