Mutual and Federal does not care for it's clients

Item: Old Mutual Insure
Rating: 2
Author: Vanessa V

<p>After 22 years of being clients of Mutual and Federal we realise that we have become just another number. They look for excuses to not pay and when a payment is due it takes forever - we had to replace a windscreen due to hail damage on 1 October, and we have not been refunded. We will definately go else where.</p>

Helpful (0)

Replies (2)

Old Mutual Insure's replyOfficial

20 Dec 2016, 08:03

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Mutual and Federal Customer Experience

Old Mutual Insure's reply20 Dec 2016, 08:03

Official

Old Mutual Insure's replyOfficial

11 Jan 2017, 08:50

Dear Vanessa

Please refer to my e-mail dated 11/1/2017. Payment was done and released to the bank.

Old Mutual Insure's reply11 Jan 2017, 08:50

Official

Dear Vanessa

Please refer to my e-mail dated 11/1/2017. Payment was done and released to the bank.