Tt
Thandile thandile.ndiki
1 reviews | Active since Aug 2024
29 Oct 2024, 13:25
Mr T
It is a fact that Old Mutual doesn’t care about our people and they will never give you a straight answer.They don’t want to take accountability . Disappointments after disappointments, Can anyone who cares give me a call from Old Mutual
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Old Mutual Insure's replyOfficial
29 Oct 2024, 13:28Dear Thandile
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply29 Oct 2024, 13:28
Official
Dear Thandile
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement