cC
christiaanvdm C
1 reviews | Active since Sept 2016
04 Jun 2019, 11:21
Motorvaps is a **** and they sell things by false advertising.
I have been quoted on something that I have not received. I have an email from the salesperson that indicated that my entertainment system in my vehicle is cover for R10 000. After having a problem with my USB port, I contacted Motorvaps and was then informed that in fact the entertainment system is not covered. I have sent about 16 emails and have called about 25 times in 4 months, trying to sort this out, nothing, no returned calls, nothing. I have now reported this to the obud.
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual Insure's replyOfficial
04 Jun 2019, 12:11Dear Christiaan
We are investigating the matter and will review with feedback shortly.
Kind Regards
We are investigating the matter and will review with feedback shortly.
Kind Regards
Old Mutual Insure's reply04 Jun 2019, 12:11
Official
Dear Christiaan
We are investigating the matter and will review with feedback shortly.
Kind Regards
We are investigating the matter and will review with feedback shortly.
Kind Regards
Old Mutual Insure's replyOfficial
13 Jun 2019, 15:39Dear Christiaan
We have investigated your complaint and have received feedback from Motorvaps that they have been in contact with you to explain that the older policy wording was sent to you which did not indicate the details of the Entertainment system ie. The parts which are covered.
We have investigated your complaint and have received feedback from Motorvaps that they have been in contact with you to explain that the older policy wording was sent to you which did not indicate the details of the Entertainment system ie. The parts which are covered.
For this we apologise, however under the entertainment system the USB port is not covered.
This being said, we would like to assist and treat it as if it were a covered item and in order to assist and register and process your claim we require the following:
- quotation for the repair or replacement.
- A technical failure report. (This is just a report indicating the cause of failure)
- Images of the damaged item.
Please accept our apology.
Kind Regards
Kind Regards
Old Mutual Insure's reply13 Jun 2019, 15:39
Official
Dear Christiaan
We have investigated your complaint and have received feedback from Motorvaps that they have been in contact with you to explain that the older policy wording was sent to you which did not indicate the details of the Entertainment system ie. The parts which are covered.
We have investigated your complaint and have received feedback from Motorvaps that they have been in contact with you to explain that the older policy wording was sent to you which did not indicate the details of the Entertainment system ie. The parts which are covered.
For this we apologise, however under the entertainment system the USB port is not covered.
This being said, we would like to assist and treat it as if it were a covered item and in order to assist and register and process your claim we require the following:
- quotation for the repair or replacement.
- A technical failure report. (This is just a report indicating the cause of failure)
- Images of the damaged item.
Please accept our apology.
Kind Regards
Kind Regards
cC
christiaanvdm C's updateReviewer Update
13 Jun 2019, 15:42Please indicate to me why the entertainment system is NOT on the policy documents at all?? I have asked numerous times for updated policy documents and have not received anything.
cC
christiaanvdm C's update13 Jun 2019, 15:42
Reviewer Update
Please indicate to me why the entertainment system is NOT on the policy documents at all?? I have asked numerous times for updated policy documents and have not received anything.
Old Mutual Insure's replyOfficial
14 Jun 2019, 11:20Good day Christiaan
We will request for the updated policy document to be forwarded to you by Motorvaps.
Kind Regards
We will request for the updated policy document to be forwarded to you by Motorvaps.
Kind Regards
Old Mutual Insure's reply14 Jun 2019, 11:20
Official
Good day Christiaan
We will request for the updated policy document to be forwarded to you by Motorvaps.
Kind Regards
We will request for the updated policy document to be forwarded to you by Motorvaps.
Kind Regards