GV
Gerrit V
1 reviews | Active since Sept 2017
23 May 2023, 08:30
Motorvaps embarrassing Old Mutual.
Have a warranty with Motorvaps. A compliance Officer must please contact me because they have not been attending to my warranty claim for almost a month.
As a former compliance officer I think the FSB should assist us in solving this problem. They were going to call me today. Still awaiting feedback.
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Old Mutual Insure's replyOfficial
23 May 2023, 13:40Dear Gerrit Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply23 May 2023, 13:40
Official
Dear Gerrit Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement