Motor Vehicle Claim Procedure unaccpetable!!!

<p>As per attached file which you can read, I was involved in an accident. M&F handled the accident claim.</p> <p>Vehicle was standing at Milano Panelbeaters. Then it was moved to City Deep Auto Spares to be stripped.</p> <p> </p> <p>Which means it was going to be s****ped. Wasn't I suppose to receive a letter saying it was going to be s****ped and wasn't the last decision supposed to be made by myself and signed off by me - the the client? I see this as a ******** offence commited by M&F.</p> <p> </p> <p>I feel that M&F Claims Handler - Nomthandazo Lerumo ( broker ref ********** 7)- didn't communicate properly with me and didn't keep me informed of what was going on.Numerous emails was sent to said claims handler but sadly nothing came from this.</p> <p> </p> <p>I had to find out from a 3rd party person that my vehicle was at City Deep Auto Spares and I had to go and fetch it on my cost.Vehicle was taken for 2nd opinion and it was deemed that vehicle can be fixed and should not be s****ped.</p> <p> </p> <p>I want someone from MANAGEMENT - NOT a claims handler - to contact me urgently and explain this unaccpetable and poor service delivery.</p> <p> </p> <p>I am awaiting your call.</p> <p> </p>