Most **********, appalling, hideous customer service

I logged a claim on the 10/04/2024, I received a response that my claim was received and that the a claim ref. number ***. On the 11/04/2024 I received an email advising me that Nonhlanhla Moraka has been assisgned to case, she called to advise the same. However thereafter crickets. On the 18/04/2024 I spoke to a teamleader by the name of Tumelo as Nonhlanhla Moraka apparently was not at her desk. Whenever I call she is never around, either she had just left for the day or she is not at her desk. Tumelo then apologised and promised that he would get one of their service providers to come out to assess the TV. On the 19th the service provider came assessed the TV and left. On Monday I called and spoke to Tumelo again who advised that they have received the report from their service provider and that the TV was whatever amount of years old, long story short the TV was damaged due to the power outage we experienced in the area. He then advised that the claim would be sent to the assessors and he would call me the next day with an update, which he failed to do. I called yesterday and spoke to Tumelo again, during our conversation our call got cut, however he had no decency to call me back ( awesome customer service),oh I forgot I was told they do not call customers as they an inbound call centre. I called back and spoke to Onica who advised that they have only receieved the report yesterday just afer 2pm and that she will be forwarding the claim to the assessment department or whatever department and that she would have Nonhlanhla Moraka call me. I made it clear to her that I do not want to speak to incompetence and that she should get someone else to call me, she promised she would do a follow up call and would get a different agent to contact me. Wow to my surprise I get a call today at 10:12am from the very imcompetent Nonhlanhla Moraka whom I refuse to speak to. She called to enquire if I received an email, which obviously I have not recdeived. I believe that if she is really assigned to my case she should know if and when I receive a call, an email and whatever from whomever. I requested that she get someone competent to call me as I refuse to speak to her.

So today is 10th working day since my claim was logded and I still do not know what the outcome is. This experience has taught me that the grass is never greener on the other side. Stay with the devil you know than the angel you dont. I would appreciate it, if a manager would give me a call as it seems the agents as well as the so called teamleaders are all *********** and really have a lack in cutomer serivce. I would advise that they be assigned to indebth training on customer service.