PL
Pieter L

1 reviews | Active since May 2016

30 May 2016, 08:12

Misleading quotes on policies

<p>Since they onlo do policies and quotes over the phone I took out a policy on 27 May 2016. Once received via email I notice quite a few mistakes and answers to questions I have not been asked. The area where I live was wrongly descibed. The sales agent put his email address on the policy but the email adres came back undelivered. I searched and sent email to all adresses I could find without success. I even phoned me as did not want to assist in cancelling. I was told it will take 45 days! I hope they respond now? </p>

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply30 May 2016, 10:26
Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

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