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Deon M

1 reviews | Active since Jun 2009

07 Apr 2021, 14:28

Mislead premium

I have signed up with Old Mutual Insure on the 23rd February 2021 for a policy that should be activate in March 2021. All the communication to finalize the policy was done via email. They advise me the amount of the policy and by when it will be deducted on email. Old mutual has not advised or mentioned any pro rata amount at any point and rightly so because I signed up a month before the activation of the policy.

Now they debited my account with a plus amount which they explain to be pro rata premium which they never mentioned at any point during the signup of the policy.

I'm really annoyed and feel cheated because if the was any extra amount that was going to be debited, it should have me declared. Where does it come from as I need answers?

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Replies (4)
Old Mutual Insure
Old Mutual Insure's reply07 Apr 2021, 15:02
Official
Dear Deon Complaint about service   We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.  We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.  We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Consultant: Complaints Claims | People & Brand 
DM
Deon M's update12 Apr 2021, 15:25
Reviewer Update
I have been waiting for some resolution or feedback on this issue!
DM
Deon M's update14 Apr 2021, 11:39
Reviewer Update
If this issue is not resolve by the end of this week, I guess you leave me with no choice but to source another insure. You cannot leave it such crucial information during policy sign up, it feels like you are making up new terms as condition. I was send an email an email on sign up with the policy amount and the date when it will be deducted and the policy document and no where was a pro rata amount mentioned now all of a sudden there's pro rata premium that I know nothing about? This is not being transparent and dishonest in my point of view and I am sorry I am not comfortable with such service.
Old Mutual Insure
Old Mutual Insure's reply14 Apr 2021, 13:11
Official
Dear Deon 

Kindly note the matter is with our Underwriting team, i have requested the underwriting team to urgently assist you with feedback.

kind regards