1 reviews | Active since Feb 2016
Mislead
<p>Hi there, I have an insurance with mutual and federal. When I took out the policy with them I was not given an option of car hire. My car was broken into last week and now it's sitting at a company called technostar in Durban and there is mechanical part which they don't have. They stated that it will take 12 working days to come from Korea. The thing is it's December I have plans am paying for a service which I didn't know that I didn't have a car hire. Can you please assist me as I need a car hire </p>
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Good day
Thank you for your correspondence dated the 08 December 2016. We have investigated your complaint and would like to bring to your attention that you have not selected a car hire option on your policy and therefore you have no cover in that regard.
We would like to recommend that you add this option to your policy to ensure that you may benefit for the car hire in the future.
Regards
Customer Experience Team
Good day
Thank you for your correspondence dated the 08 December 2016. We have investigated your complaint and would like to bring to your attention that you have not selected a car hire option on your policy and therefore you have no cover in that regard.
We would like to recommend that you add this option to your policy to ensure that you may benefit for the car hire in the future.
Regards
Customer Experience Team