1 reviews | Active since Feb 2015
M&F Broker Service Centre
I seriously don't know how some of the brokers on your panel get their licence to trade from I've tried to change brokers now there's a endless wait to finalize this. According to the current broker the amount also changed now. I want a refund on this month premium becuase it's just one mess after another. Call me
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Regard’s
Old Mutual Insure Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Regard’s
Old Mutual Insure Customer Experience
Dear Quinton Henry-Taylor
Response to your complaint
Reference number: ***
Policy Number: MHLF27665
Thank you for your email, we have investigated your complaint, please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. As discussed we can confirm that having liaised with our underwriting department we cannot match the premium quoted.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Abdul Methar
Dear Quinton Henry-Taylor
Response to your complaint
Reference number: ***
Policy Number: MHLF27665
Thank you for your email, we have investigated your complaint, please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. As discussed we can confirm that having liaised with our underwriting department we cannot match the premium quoted.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Abdul Methar