KM
Kgomotso M
1 reviews | Active since Jun 2016
29 Nov 2021, 11:22
Made aware of been Under insured when you want to claim
Old Mutual has only made me aware the we are under insured but they have send Assessor twice and now that we want to make a claim they only mention it. Who is responsible to ensure that clients are properly insured and clients interest are taken care to get value back for the installments ?
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Old Mutual Insure's replyOfficial
29 Nov 2021, 12:03Dear Kgomotso
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply29 Nov 2021, 12:03
Official
Dear Kgomotso
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand