1 reviews | Active since Oct 2011
M&F Will Never Repair My Car
<p>I was in an accident on 21/04/2016. My car is still at the panel beater and nobody knows when the car will be repaired. The assessor that first looked at my car might have mad an error in the initial cost of the repairs but I am the one suffering the consequences. M&F are sending my car from dealership to dealership trying to get cheaper quotes. They must either write my car off or pay for the repairs. In addition, since my car has not been drivable and has been at Premier Auto Body repairs since 21/04/2016 I feel that my premium should be reduced to reflect the car is only at risk for theft. It cannot be driven and, as such, I'd like my premium to be reduced until my car is returned to me and I want to be refunded for the extra premiums I've been paying since 21/04/2016.</p>
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Hi
I've not been contacted by anyone yet. As I said, M&F have no intention to ever repair my car nor will they pay me out.
Hi
I've not been contacted by anyone yet. As I said, M&F have no intention to ever repair my car nor will they pay me out.
Dear Sir,
Please note that according to our records, feedback was shared with you by both the claim handler and the repairer respectfully with regards to the progress of the claim.
Regards,
Mutual and Federal Customer Experience
Dear Sir,
Please note that according to our records, feedback was shared with you by both the claim handler and the repairer respectfully with regards to the progress of the claim.
Regards,
Mutual and Federal Customer Experience
Hi
Nobody from M&F has contacted me and the contact from the repairer was set up by myself before this complaint. So far I have heard nothing about my actual complaints:
1) Why M&F are delaying the repairs for such a long time? If they repaired it using the first provider I would have my car back by now, Instead the car is sitting idly somewhere.
2) I want part of my premiums to be refunded because the car could was at risk of only theft for the last 3 months.
Hi
Nobody from M&F has contacted me and the contact from the repairer was set up by myself before this complaint. So far I have heard nothing about my actual complaints:
1) Why M&F are delaying the repairs for such a long time? If they repaired it using the first provider I would have my car back by now, Instead the car is sitting idly somewhere.
2) I want part of my premiums to be refunded because the car could was at risk of only theft for the last 3 months.