M&F no service delivery

My claim is outstanding for almost a month, I do all the follow ups. I am told that an investigation needs to happen and this could take however long.<br> Does this mean that I should just wait and call until <br> Mutual and federal decide to finalize my claim. <br> I am also told that I will be contacted for an interview <br> As part of the investigation <br> Feels like I am on trial, should I appoint my legal representative ????<br> I want this claim finalized by the end of this week<br> I will then cancel my policy.<br> Client service does not exist at Mutual and federal <br> <br>