Low Quality Services

Greenlight Life Policy:
Life:Comprehensive Disability ***0 and SHORT TERM POLICY: ***9.
With all due "respect" me being a client of Old Mutual and my experience with both your life and short term insurance agents has left me feeling further depressed after suffering 2 strokes as your treatment of clients is unpleasant and leaves you with a bitter/distasteful experience when it comes to paying out clients for the goods which are damaged or you suffering a major medical trauma due to circumstances beyond your control it is like Old Mutual goes into a combat mode and your organization defences not to pay you anything. Some of "ass eors" think that they own Old Mutual whilst we the clients are funding the operations and growing the economy of Old Mutual. One particular person stands out is either Sharon or Shireen who is an extremely rude person, who challenges you to report her as she will still decide on whether to pay you out on your claim. I have since replaced my phone out of my own expense as nobody seemed interested in returning my calls to your agents. You cut off or transferred to wrong sections and your agents have the clients details but show no initiative in calling you back to apologize. I also have a problem with my life policy with medical insurance but not paid because I'm not dead or didn't have a leg or arm or maybe that I only have functional eyeball you Old Mutual will still not pay on the physical impairment benefits. My own broker cannot do anything as he is treated like a client and not representing Old Mutual. Ombudsman and complaints department do absolutely nothing beneficial for the client. Power surge no you only have R10 000.00 cover Old Mutual will not replace my two tvs, computer, microwave and stove was damaged by the power outages caused by Eskom. In September I had my first stroke and in November a second stroke. Why is that Old Mutual cannot bill ESKOM to recover the money from Eskom as they caused the power outages. I'm still in the dark in regards that I had a second stroke which has left me unable to properly communicate, memory loss ie cognitive abilitie have become limited. In my opinion Old Mutual are blood sucking money vampires as you people who work for Old Mutual had to force the family to bring the body in a coffin before it paid out. Disgraceful.
In order for my complaints to be addressed I request that this is taken up to the most senior board members to reflect on the conduct and behaviour of their employees. I also wish to point out that before the Greenlight policy which replaced the previous life endowment policies wordings were changed and were we bamboozled to sign on the Greenlight as my other policy did not reflect all the issues you must have before they pay out. I'm still seeing a Neurosurgeon and Neurologist regarding my health condition ie: my physically impairment.

Sincerely
Shabir Laing

After all the promises I've still have not been properly reimbursed as a friend of mine replaced the screen. In corresponding with Jaimie he indicated he will pay R1500 less excess of R750.00. I read my husband's email and communicated with him that we do not want the R750.00. A further email from Jaimie indicated they will pay R15000-00 less R750.00. He says he made a mistake. He admitted that he tried to get a response from companies who repair phones but unfortunately did not get any response???? as if he phoned We Fix he would have got a quote. The phone is insured for R18 000.00 and We Fix can charge from R 6000.00 up to R 120000.00 to pay for repairing this phone. This is why we say to Old Mutual that your services are pathetic and deplorable and has no intergrity to honour its clients. Maritza I know you tried to assist but it now puts your department us *************. Sincerely
F. Laing *** oboe of S. Laing