dD
dafraser D

1 reviews | Active since Aug 2016

16 May 2024, 12:12

Looks for any Loop Hole not to pay Claims

A truck drove through my yard one and a half years ago we have photos of the truck, statements from driver and we used our loaders to pull the truck out of our building we have been given a rejection letter that ONE INSURANCE underwritten by Old Mutual will not pay us to repair our building the driver of the truck said he was bumped by another truck so they claim they are not liable so anyone if you just drive through someones wall please make sure you say you were bumped by another party and you dont have to pay ,,, this has been going on to long and a Mrs Cronje is an absolute joke to deal with i would seriously advise people to stay away from this company as they are just looking for any excuss not to Pay

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply17 May 2024, 09:17
Official
Dear Derek 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory. 
 
Yours sincerely 
Assessor: Complaints & Continuous Improvement