Listening skills................

To whom it may concern, In general I give praise where praise is due without even thinking twice about it - unfortunately not this time round. I spoke with Ben (unfortunately I don't know his surname) in the Old Mutual Insure call centre regarding policy for Mrs JM Booysen to please confirm information regarding the client in question's financial matters on her policy. Almost every time that I have spoken with Ben in the past and even today every time when I say thank you for your help & good bye he starts rambling off his script which I know is part of his call assessing without even listening to what I have to say and when I say/said to him "that he is being rude" he became even more rude and shut me up by again talking right over my head as he also did in the past - talking persistently over my head and even when I said that I am going to say good-bye again he just keeps on rambling off his script - I could have easily in the past and even today just dropped the call without having said anything but I choose not to do so as I hate it when someone else does it to me and at the end I did drop the call because he just kept going and going with his script. I would suggest that the matter gets taken up with Ben & his team leader to ensure that he gets the appropriate training in listening skills. I have been in call centres across the globe but this....well this is just unacceptable. If something is going to come of this email I don't know - at least I was able to bring the matter under/to your attention. I thank you. Jaco Lombard