Liability Completely Ignoring my 3rd Party Claim

Your Liability Department is downright rude and completely ***********.

I have a straightforward 3rd party claim from July, with detailed photos and all information supp****. It's as cut and dry as they come. Your client rear ended me, in stationary traffic on an uphill and it clearly show in the photos.

And your representatives have sent me pillar to post for months now.

My file keeps getting sent from JHB to CPT and back and no one can understand a simple & straightforward claim. Either you're doing it on purpose, which is extremely unprofessional or your team doesn't know how to do their job.

Been waiting for an assessor or some kind of feedback forever. I've sent multiple emails to ask Amina for the details of the next OM representative.

I was hoping you were efficient enough to have this sorted out by now.

I have a bicycle race, which I paid for, but since my bike was smashed by one of your clients from behind I've been forced to rethink and potentially lose the money spent on that as well.

All because your team can't be polite enough to respond to emails, communicate, send an assessor to complete my claim and pay for what was damaged by your client.