Leaking roof

I am very unhappy with the service i have received from old mutual. My house almost burned down last year and i have put in a claim. The roofing of the house was completely removed and replaced. As the winter season is upon us. We discovered the entire house is leaking due to poor workmanship. We cantacted the contractors and they said that we should contact the insurance company and they will give instructions on what should happen. Long story short the agent or assesser that has our claim is unreasonable and disrespectful towards me. I do not want money i just want my roof to be fixed. The assesser that dealt with my claim is Brian Jumat and he now wants me to pay a professional roofing engineer to inspect the roof and pay that money out of my pocket which i do not have. Also remember this is a roof that is new but its leaking my entire property full. I am so unhappy i am a loyal client with a couple of policies with this company and i feel like i want to cancel it cause i am getting treated like this