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05 May 2017, 16:06

LACK OF THOUGHT - INSURANCE

<p>Good day, I have a complain against MUTUAL & FEDERAL, i was involved in an accident on the 04th February 2017, M&F is the insurance company for the insured driver who side swiped my car on the left side. I have lodged a claim with them and followed every procedure in terms of all the documenation they needed from me, i also gave them an indepedant witness statement, today i received an e-mail from one of their claims handler saying they cant entertain my claim since the indured driver denies that he is the one who caused material damages on my motor vehicle.</p>

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply08 May 2017, 09:05
Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest.

Regard’s

Mutual and Federal Customer Experience