Lack of Service Delivery for Old Mutual Insurance Policy

On Sunday 26 August at around 7.15pm we came out to get into our car to drive home , we found our car had been broken into. We had been visiting a friend in the King Edward Hospital on Sydney Road Durban. Both front door locks and ignition were destroyed beyond use. WE called road side assistance which took an hour to respond to us and eventually we had the car towed home. We immediately put in the claim to have repairs to locks. We were told by broker to get our own quotes which firstly I feel is a real fat cheek seen as we pay a broker and pay for a service. My husband and I have busy highly stressed jobs and calling around for quotes is not that easy. The one or two we did manage to get hold of did not even come back to us with quotes. My husband had to take a day off to try sort it out and I had to take two half days waiting around in HOPE that someone would actually do something about our situation. It is now four days later the car is STILL parked outside and not fixed. What are we actually paying for why must we get quotes and why does it take four days to fix locks on a car. We have to rely on lifts from friends and taxi services which is expensive. I find the service of Old Mutual most disppointing and very unprofessional and most inefficient.