Item: Old Mutual Insure
Rating: 1
Author: Raymond W

Old Mutual Insure's replyOfficial

15 Jan 2018, 09:58

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Old Mutual Insure Customer Experience

Old Mutual Insure's reply15 Jan 2018, 09:58

Official

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Old Mutual Insure Customer Experience

RW

Raymond W's updateReviewer Update

01 Mar 2018, 08:58

It is more than a month later and this matter has still not been resolved so the response of OMInsure are actually misleading and totally wrong. I have never seen such incompetence.

RW

Raymond W's update01 Mar 2018, 08:58

Reviewer Update

It is more than a month later and this matter has still not been resolved so the response of OMInsure are actually misleading and totally wrong. I have never seen such incompetence.

RW

Raymond W's updateReviewer Update

09 May 2018, 09:33

Its 10 months down the line now, and still this matter have not been resolved yet. Now they state there are documentation outstanding. Firstly not saying what exactly s outstanding and secondly referring to voicemail messages they left to phone them back. The joke of this is, my voicemail has not been set up on my phone. After my first complaint in January 2018 I had to send them documentation for a second time, which I proofed to them was previously send. Now there are still so called documentation outstanding. How many times do you need to submit the same documentation over and over again. How may times do you have to proof there incompetence before they sort the claim out. This is becoming beyond ridiculous. Because of there incompetence tey want to put me to terms, joke of the year.

RW

Raymond W's update09 May 2018, 09:33

Reviewer Update

Its 10 months down the line now, and still this matter have not been resolved yet. Now they state there are documentation outstanding. Firstly not saying what exactly s outstanding and secondly referring to voicemail messages they left to phone them back. The joke of this is, my voicemail has not been set up on my phone. After my first complaint in January 2018 I had to send them documentation for a second time, which I proofed to them was previously send. Now there are still so called documentation outstanding. How many times do you need to submit the same documentation over and over again. How may times do you have to proof there incompetence before they sort the claim out. This is becoming beyond ridiculous. Because of there incompetence tey want to put me to terms, joke of the year.

RW

Raymond W's updateReviewer Update

11 Dec 2018, 08:01

It is becoming to a point where it is beyond ridiculous. There are no more words to describe the lack of service, or should I say, no service, I am getting. I have been told that the claim have been expedited, but this is also taking for ever. Please never us this company for your insurance, I think they either *********** or do not care about service delivery. Worst company ever to deal with.

RW

Raymond W's update11 Dec 2018, 08:01

Reviewer Update

It is becoming to a point where it is beyond ridiculous. There are no more words to describe the lack of service, or should I say, no service, I am getting. I have been told that the claim have been expedited, but this is also taking for ever. Please never us this company for your insurance, I think they either *********** or do not care about service delivery. Worst company ever to deal with.

RW

Raymond W's updateReviewer Update

18 Dec 2018, 15:56

Please all stay as far as possible away from this company. It is.someone you cant trust. Blatantly lieing about the claim payment. Its 18 months and my claim have not been resolved.

RW

Raymond W's update18 Dec 2018, 15:56

Reviewer Update

Please all stay as far as possible away from this company. It is.someone you cant trust. Blatantly lieing about the claim payment. Its 18 months and my claim have not been resolved.

Lack of service