1 reviews | Active since Nov 2013
Lack of proper communication
<p>Hi there</p> <p> </p> <p>I sent the email below to Cary Jonkers on Friday the 30 Sep and I still have not got a response. I tried to contact on telephone as well with no luck. See email below and respond urgently:</p> <p> </p> <p>Good day Cary</p> <p>I trust that you are well.</p> <p>After we spoke when I took the insurance for the Audi I did not get my<br /> updated policy documentation.</p> <p>I understand that we had agreed that my total premium that I have to<br /> pay for both cars and home insurance is R1200. However debit orders<br /> went through my account as follows:</p> <p>1) MF ********** 020 ********** 42983 for R932.24<br /> 2) MF ********** 020883- ********** 714 for R481.03</p> <p>This amounts to a total of R1413.27 why?</p> <p>Please also send me my updated policy documentation showing all<br /> contents insured.</p> <p> </p> <p> </p>
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
